Scott,
I want to say I am sorry.
I am sorry you are such an asshole.
I am sorry you do not know what the hell your doing.
I am sorry you continue to screw people over.
I am sorry you only know how to make excuses for your shoddy workmanship.
I am sorry you have the customer service skills of a slug.
I am sorry you never grew to become a real man.
I am sorry for all of these things, and above all I am sorry for you, and your family that have to put up with you.
There I said I am sorry and I feel better now.
Now, quit acting your height and be a man and fix this with the owner.